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Careers

About Us

 

At Silvia Lago, we are a small, passionate team building a brand rooted in quality, intention, and meaningful customer experiences.

We work in a collaborative, supportive, and close-knit environment, and we’re looking to grow our team with someone who brings positive energy, enthusiasm, and a genuine love for helping people.

If you enjoy working in a space where everyone supports each other, takes ownership, and strives to deliver excellence every single day, this role is for you.


Role: Customer & Marketing Specialist

 

As our Customer Support Specialist, you will be the first point of contact for our customers. Your mission is to guide them through their purchase journey, answer their questions, and handle any issues with professionalism, warmth, and care.

Our goal is simple: every customer should have a 10/10 experience and feel truly valued in every interaction with us.

What You’ll Do

 

1. Customer Care & Experience

 

  • Respond to customer inquiries in a friendly, professional, and solution-oriented way.

  • Guide customers through the purchase process, helping them choose the right products and resolving questions.

  • Ensure every interaction feels personalized, efficient, and thoughtful.

  • Respond to reviews and comments, maintaining our strong brand reputation.

2. Logistics Management

 

  • Handle shipments: create labels, pack orders and coordinate with DHL

  • Handle exchanges, returns, and claims, always finding the best possible solution.

    • Anticipate potential issues and proactively offer solutions.

    3. Marketing Specialist

     

    • Help draft weekly email newsletters.

    • Define monthly campaign emails.

    • Help with social media tasks: editing, drafting ideas, etc.

    4. Continuous Improvement

     

    • Learn everything about our products and processes to provide accurate and valuable information.

    • Suggest ideas to improve customer service workflows and internal processes.

    • Collaborate with other teams to continuously elevate the overall customer and marketing experience.

    What We’re Looking For

     

    • Advanced English level (B2+/C1) to support customers when needed.

    • A warm, proactive, and solution-focused person who enjoys teamwork.

    • Clear and natural communication skills, with empathy and patience.

    • A growth mindset and willingness to learn. Previous customer service experience is a plus, but not essential.

    • A genuine desire to be part of a small, collaborative team where everyone supports each other.

    What We Offer

     

    • Part-time position: Monday-Friday 9h-13h

    • Location: Barcelona - Hospital Clínic

    • Salary: 12.000 € brutos / anual aprox.

    • A close and collaborative work environment.

    • The opportunity to grow while learning about eCommerce, logistics, marketing and customer experience.

    • Internal training in customer service and digital tools.

    • Stable conditions and real development opportunities within the team.

    Interested?

     

    If this sounds like you, we’d love to hear from you.

    Please send us your CV to info@silvialago.com along with a short cover letter telling us why you’d love to join the Silvia Lago team.

    We can’t wait to meet you. 🚀