Returns & Exchanges
EXCHANGES / CAMBIOS
| ZONE / ZONA | COSTS / GASTOS | TIMING / PLAZO |
| ESPAÑA | El primer cambio de talla es GRATIS. Escríbenos a hello@silvialago.com para gestionar el cambio. |
Dispones de 15 días hábiles desde la fecha de entrega para gestionar el cambio. |
| OTHER COUNTRIES | First size exchange is FREE. Contact us at hello@silvialago.com to handle the exchange. |
Within 15 days from the date delivered. |
RETURNS / DEVOLUCIONES *Due to the nature of the product, handbags, hair accessories, ribbons and customized insoles cannot be returned.*
| ZONE / ZONA | COSTS / GASTOS | TIMING / PLAZO |
| ESPAÑA* | 4,95 € por cada par devuelto (Se restarán del importe total del reembolso. Los gastos de envío no se reembolsarán). | Dispones de 15 días hábiles desde la fecha de entrega para solicitar la devolución. Puedes hacer tu devolución aquí: PORTAL DE CAMBIOS Y DEVOLUCIONES. |
| EUROPEAN UNION | 19,95 € for each pair returned (Return costs will be deducted from the total amount refunded. Shipping costs are non-refundable). | You can request a return, within 15 days from the date delivered. You can start your return process here: RETURNS & EXCHANGES PORTAL. |
| OTHER COUNTRIES |
You are responsible for sending your shoes back to us. (Shipping costs, custom charges and local taxes are non-refundable). Contact us at hello@silvialago.com to confirm the return. |
We have to receive the shoes no later than 30 days from the date delivered. The return must be shipped with DDP (Deliveries Duty Paid). ANY RETURN WITHOUT DUTIES PAID WILL NOT BE ACCEPTED AND WILL BE RETURNED TO YOU. You have to ship your shoes directly to the following address. SILVIA LAGO (ATT: Silvia Gomez Artiola) Carrer Muntaner 140, Principal 2A Barcelona, 08036 (Barcelona) SPAIN Telephone: +34 626 002 247 |
* Excepto Canarias, Ceuta y Melilla. Para estos destinos, solicitar info en info@silvialago.com.
As a predominantly made-to-order brand, we do not mass manufacture and strive to have a minimum of excess stock. A 10% restocking fee will be imposed on returns of 2 or more items of the same category (for example two pairs of shoes). The fee applies to the retail value of the returned items and will be deducted from your refund.
We are pleased to accept all new and unworn merchandise with its original packaging and dust bag. Returning merchandise that is worn, damaged, altered or missing its original packaging will not be refunded and may be returned to you.
Aceptamos devoluciones de zapatos que estén nuevos y no hayan sido usados, con su caja, bolsa de tela y envoltorio originales. Si se devuelve mercancía que está dañada, usada, sin su envoltorio original, etc., la devolución o cambio no se podrá realizar, y se devolverá el paquete a su destinatario.
