Returns & Exchanges
EXCHANGES / CAMBIOS
|
ZONE / ZONA |
COSTS / GASTOS |
| ESPAÑA* |
El primer cambio de talla es GRATIS*. Escríbenos un e-mail a silvia.lago@silvialago.com para gestionar el cambio. |
|
OTHER COUNTRIES |
You will first need to return the pair bought and make a new purchase. Send us an email at silvia.lago@silvialago.com to begin the exchange process. |
* Excepto Canarias, Ceuta y Melilla. Para estos destinos, solicitar info en silvia.lago@silvialago.com.
RETURNS / DEVOLUCIONES
|
ZONE / ZONA |
COSTS / GASTOS |
TIMING / PLAZO |
| ESPAÑA* |
5,90 € por cada par devuelto (Se restarán del importe total del reembolso. Los gastos de envío no se reembolsarán). |
Dispones de 15 días hábiles desde la fecha de entrega. Escríbenos un e-mail a silvia.lago@silvialago.com para gestionar la devolución. |
| EUROPEAN UNION |
14,90 € for each pair returnedl (Return costs will be deducted from the total amount refunded. Shipping costs are non-refundable). |
Within 15 days from the date delivered. Send us an email at silvia.lago@silvialago.com to begin the return process. |
| UK & EUROPE NON EU COUNTRIES |
14,90 € for each pair returned (Return costs will be deducted from the total amount refunded. Shipping costs, custom charges and local taxes are non-refundable). |
Within 15 days from the date delivered. Send us an email at silvia.lago@silvialago.com to begin the return process. |
| USA |
24,90 € for each pair returned (Return costs will be deducted from the total amount refunded. Shipping costs, custom charges and local taxes are non-refundable). |
Within 15 days from the date delivered. Send us an email at silvia.lago@silvialago.com to begin the return process. |
|
OTHER COUNTRIES |
28,90 € for each pair returned (Return costs will be deducted from the total amount refunded. Shipping costs, custom charges and local taxes are non-refundable). |
Within 15 days from the date delivered. Send us an email at silvia.lago@silvialago.com to begin the return process. |
* Excepto Canarias, Ceuta y Melilla. Para estos destinos, solicitar info en silvia.lago@silvialago.com.
We are pleased to accept all new and unworn merchandise with its original packaging and dust bag. Failure to contact customer care and/or returning merchandise that is worn, damaged, altered or missing its original packaging will not be refunded and may be returned to you.
Aceptamos devoluciones de zapatos que estén nuevos y no hayan sido usados, con su caja, bolsa de tela y envoltorio originales. Si no se contacta con atención al cliente o se devuelve mercancía que está dañada, usada, sin su envoltorio original, etc., la devolución no se podrá realizar, y se devolverá el paquete a su destinatario.
