Returns & Exchanges
EXCHANGES
| ZONE | COSTS | TIMING |
| ALL COUNTRIES | First size exchange is FREE. Contact us at info@silvialago.com to handle the exchange. |
Within 15 days from the date delivered. |
RETURNS
HOLIDAY SEASON 2025 UPDATE: All orders placed starting November 26th, 2025 until January 5th, 2026 will be eligible for returns until January 15th, 2026. Items must be unworn and in their original condition and in accordance with our return and exchange policy. Items marked final sale are not eligible for return or exchange.
Due to the nature of the product, handbags, hair accessories, ribbons and customized shoes cannot be returned. Private sale items are final sale and cannot be returned.
| ZONE | COSTS | TIMING |
| ESPAÑA* | 7,95 € for each pair returned (Return costs will be deducted from the total amount refunded. Shipping costs are non-refundable). | You can request a return within 15 days from the date delivered. You can start your return process here: RETURNS & EXCHANGES PORTAL. |
| EUROPEAN UNION | 19,95 € for each pair returned (Return costs will be deducted from the total amount refunded. Shipping costs are non-refundable). | You can request a return within 15 days from the date delivered. You can start your return process here: RETURNS & EXCHANGES PORTAL. |
| OTHER COUNTRIES |
You are responsible for sending your shoes back to us. (Shipping costs, custom charges and local taxes are non-refundable). Contact us at info@silvialago.com to confirm the return. |
We have to receive the shoes no later than 30 days from the date delivered. The return must be shipped with DDP (Deliveries Duty Paid). ANY RETURN WITHOUT DUTIES PAID WILL NOT BE ACCEPTED AND WILL BE RETURNED TO YOU. You have to ship your shoes directly to the following address. SILVIA LAGO (ATT: Silvia Gomez Artiola) Carrer Muntaner 140, Principal 2A Barcelona, 08036 (Barcelona) SPAIN Telephone: +34 626 002 247 |
* Except Canary Islands, Ceuta and Melilla. For a shipping return quote e-mail us at info@silvialago.com.
As a predominantly made-to-order brand, we do not mass manufacture and strive to have a minimum of excess stock. A 10% restocking fee will be imposed on returns of 2 or more items of the same category (for example two pairs of shoes). The fee applies to the retail value of the returned items and will be deducted from your refund.
All international customers acknowledge that their order may be subject to import fees. If a customer refuses to pay these import taxes after the shoes have been shipped and the order is returned to the sender, a 150 € fee will be deducted from the refund to cover all return-related costs.
We are pleased to accept all new and unworn merchandise with its original packaging and dust bag. Returning merchandise that is worn, damaged, altered or missing its original packaging will not be refunded and may be returned to you.
