Contact

EXCHANGES / CAMBIOS

ZONE / ZONA	COSTS / GASTOS
ESPAÑA*	*El primer cambio de talla es GRATIS.** Escríbenos un e-mail a info@silvialago.com para gestionar el cambio.
OTHER COUNTRIES	You will first need to return the pair bought and make a new purchase. Send us an email at info@silvialago.com to begin the exchange process.

* Excepto Canarias, Ceuta y Melilla. Para estos destinos, solicitar info en info@silvialago.com.

RETURNS / DEVOLUCIONES

ZONE / ZONA	COSTS / GASTOS	TIMING / PLAZO
ESPAÑA*	5,90 € por cada par devuelto (Se restarán del importe total del reembolso. Los gastos de envío no se reembolsarán).	Dispones de 15 días hábiles desde la fecha de entrega. Escríbenos un e-mail a info@silvialago.com para gestionar la devolución.
EUROPEAN UNION	14,90 € for each pair returnedl (Return costs will be deducted from the total amount refunded. Shipping costs are non-refundable).	Within 15 days from the date delivered. Send us an email at info@silvialago.com to begin the return process.
UK & EUROPE NON EU COUNTRIES	14,90 € for each pair returned (Return costs will be deducted from the total amount refunded. Shipping costs, custom charges and local taxes are non-refundable).	Within 15 days from the date delivered. Send us an email at info@silvialago.com to begin the return process.
USA	24,90 € for each pair returned (Return costs will be deducted from the total amount refunded. Shipping costs, custom charges and local taxes are non-refundable).	Within 15 days from the date delivered. Send us an email at info@silvialago.com to begin the return process.
OTHER COUNTRIES	28,90 € for each pair returned (Return costs will be deducted from the total amount refunded. Shipping costs, custom charges and local taxes are non-refundable).	Within 15 days from the date delivered. Send us an email at info@silvialago.com to begin the return process.

* Excepto Canarias, Ceuta y Melilla. Para estos destinos, solicitar info en info@silvialago.com.

We are pleased to accept all new and unworn merchandise with its original packaging and dust bag. Failure to contact customer care and/or returning merchandise that is worn, damaged, altered or missing its original packaging will not be refunded and may be returned to you.

Aceptamos devoluciones de zapatos que estén nuevos y no hayan sido usados, con su caja, bolsa de tela y envoltorio originales. Si no se contacta con atención al cliente o se devuelve mercancía que está dañada, usada, sin su envoltorio original, etc., la devolución no se podrá realizar, y se devolverá el paquete a su destinatario.