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PRIVACY POLICY

Last modified: December 14, 2016

 

This Privacy Policy describes the types of information we gather from individuals visiting our website, www.silvialago.com (“website”, “site” or "store"), and how we use that information.

By accessing our website, you agree to be bound by this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our website. Every time you visit our website, your visit will be subject to the then-current version of this Privacy Policy. When you visit our website, you should check the date of the Privacy Policy and review any changes that have been made since your last visit to our website.

You should read our Terms of Service together with this Privacy Policy. By accessing our website, you are acknowledging that both this Privacy Policy and our Terms of Service apply to your use of this website.

 

INFORMATION WE COLLECT

We receive and store certain types of information whenever you interact with us. For example, when you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

We also use “cookies,” which are small electronic data files stored on a user’s computer containing information about the user. Specific information we may collect automatically when you access our website includes information such as your Internet Protocol (IP) address, computer and connection information, internet browser type, operating system and platform. We may also collect the full URL (Uniform Resource Locator) clickstream including how you came to our website, what you viewed, how long you stayed, and when you left, including the date and time.

We also may place information in our emails to you (such as a web beacon) that allows us to measure our email deliverability and effectiveness. Finally, we may use software tools to help us analyze session information including response times, page interaction information (e.g., clicks, mouse-overs, and scrolling), and download errors.

 

GOOGLE ANALYTICS

We use Google Analytics to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site.

Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google.

Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

 

EMAIL COMMUNICATIONS

If you provide us with your email address, we may communicate with you by email. If you do not want to receive email from us, you may unsubscribe by clicking the unsubscribe link at the bottom of any Silvia Lago email or by using our contact form below. We will not share your email address with others without your consent.

 

CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at silvia.lago@silvialago.com or filling out the contact form below.

 

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

 

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

WEB SITE LINKS

Our website might include links to other websites. While we do not provide any personally identifiable customer information to these third-party websites, we cannot be responsible for the privacy practices of those websites, and we caution you to be aware of the privacy practices of all websites. Our Privacy Policy and other policies do not apply to any other website.

 

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Please note that electronic communication, particularly email, is not necessarily secure against interception. Please do not send sensitive data (e.g., Social Security, bank account, or credit card numbers) by email or web form.

 

COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, persistent for 30 minutes from the last visit. Used by our website provider’s internal stats tracker to record the number of visits.

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite. If the shop has a password, this is used to determine if the current visitor has access.

 

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

REVISIONS

Since we continuously strive to improve our business and your experience on our website, we may change this Privacy Policy and our Terms of Service. Changes and clarifications will take effect immediately upon their posting on the website. Unless stated otherwise, our current Privacy Policy applies to all information about your account. You should regularly access this section of our website in order to review the most recent version of our Privacy Policy.

 

CONTACT

Thank you for visiting silvialago.com. If you wish to receive further information regarding our privacy practices or would like to access, correct, amend or delete any personal information we have about you, please send an email to customer@silvialago.com or fill the contact form below.

 


"Silvia Lago has found the formula of success" -

Size Guide
Spain* 35 36 37 38 39 40 41 42
UK 2 3 4 5 6 7 8 9
US 5 6 7 8 9 10 11 12
France 36 37 38 39 40 41 42 43
Japan 22 23 24 25 26 27 28 29
Australia 4 5 6 7 8 9 10 11

 * Please note that Silvia Lago shoes are in Spanish sizing.

If you have any doubts, e-mail us at customer@silvialago.com or fill out our contact form. We will be very happy to help you!



How is the fitting of the Lagos?

We use Spanish sizing. In general the width is generous and the length is slightly longer. 

Do Lago shoes enlarge with use?

Our shoes enlarge with use to adapt to your feet, but only in width, never in length. The leather is soft and does naturally crease to improve fit. 

I have narrow feet

To make sure your feet stays in place you should always opt for models that hold on in the instep with a strap or shoelaces.

I have delicate feet

Our shoes are made with very soft leathers that will adapt to your feet and our lasts are quite generous. However, we recommend you to choose styles which are plain in the bunion area, without overlaps, straps, or ornaments and avoid very high heels. 

I have one foot smaller

That's pretty common. Avoid pumps or shoes that do not hold on the instep. You can add a 1 or 2 mm half insole (whatever thickness you need) inside the shoe of your smaller foot until it feels right.

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